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Morse Group strives to deliver the best advice for the benefit of our clients.
However, in line with our continual quality improvement program, we believe that you should have the opportunity to complain if you are unhappy. Should you need to make a complaint about our service you may take the following steps:
1. Contact your advisor and discuss your complaint. We will seek to resolve any issues within 3 days
2. If require further discussion you may put your complaint in writing to the Managing Partner of Morse Group, who is responsible for the overall management of the practice and send it to:
Managing Partner
Morse Group
PO Box 690
Bathurst NSW 2795
3. Finally, if you still believe your complaint has not been resolved, you have the right to contact the:
Department of Fair Trading
PO Box 22
Bathurst NSW 2795
or
Institute of Chartered Accountants in Australia
GPO Box 3921
Sydney NSW 2001
Phone : 1300 137 322
www.icaa.org.au
service@charteredaccountants.com.au
or
Financial Industry Complaints Service
PO Box 579Collins Street West
Melbourne Vic 8007
Phone: 1300 780 808
Fax: 03 9621 2291
www.fics.asn.au
fics@fics.asn.au
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