Meet The Team

Nicolas Suringa

IT Consultant

Phone: 6339 9200

Email: nic.suringa@morsegroup.com.au

Specialisation:

Nic is an all-rounder when it comes to IT services.

Degree/s, Certificate/s:

Nic has completed:

• Advanced microcomputing
• Advanced Diploma Busines systems
• Certificates in Networking, Microsoft, Novell and PABX.

Profile:

Nic has worked within the IT industry performing server, desktop and network builds including maintenance and administration tasks for over 21 years for both small scale and large international organisations. This along with an Advanced Diploma in Information Technology and various small courses has given Nic a large excellent knowledge base of Server, Desktop, Network and application support.

Nic has been heavily involved on various sites with several large to medium scale projects over the years from site upgrades, migrations to systems rollout Involving the setup and installation of routers, wireless access points Cisco and HP switches in a multi-subnet LAN, Wan environment. He has also been heavily involved in the setup and maintenance of servers and desktop systems across his employer’s local and international network. Including server, pc, switch and printer rollout’s and pabx including Maintenance.

Tasks include maintenance and setup of communications, servers and Clients of the Accounting arm. Inclusive of recommendations and installation of appropriate hardware and software to run required business applications within various organisations. Utilising and maintaining Various Servers, Exchange, MS SQL, rdweb inclusive of remote access and Various VPN solutions. Along with antivirus, spam/webfilter installation and maintenance and setup of backup systems. Utilisation of virtual and Physical environments. Delivery of support and helpdesk associated tasks within SLA agreement times and monitoring of systems to ensure reliability. Mainly working with server and communications infrastructure utilising Dell and Cisco equipment integrated with external communications suppliers, and client support/maintenance for a medium size client base. Inclusive of MYOB, Sophos, Microsoft and Cisco.

Nic has many years of experience in a service desk environment, logging calls in various systems inclusive of ready desk, manage engine ServiceDesk, lotus notes dbases and Frontrange Heat for call tracking, project and change management. This has been for initial incident management, escalation to various levels depending on the need right through for internal and external stake holders. Inclusive of simple administrative tasks such as password resets through to major critical outages. Nic has been the initial contact, second and third level for smaller clients right through to large corporations within manufacturing, mining and accounting and understand the need and requirements for logging calls with attention to detail for either initial support or further escalation to the correct level and people involved. Nic understands the requirements to detail the call to accurately assist any client or higher escalation thereby gaining results faster with less time involved.

Nic is based out of the Bathurst office.

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